How to Start?
Everything you need
To start with us.
Whether you’re a small Odoo user or a global partner, our tailored support plans help you stay efficient, minimize downtime, and scale with confidence. Transparent pricing, clear communication, and expert assistance every step of the way.
Odoo Support
Here are some common questions about our Odoo service.
You can easily request support through our Support Portal or by emailing us at [email protected].
When submitting your request, please include:
A brief description of the issue or request
Screenshots (if available)
Your Odoo version and any installed custom modules
Once received, our team will review your case and get back to you within one business day.
For Subscribed Users:
Support requests are managed based on your Odoo subscription package.
Each package includes a specific number of service hours or tickets per month.
If you need additional assistance beyond your plan, you can easily upgrade or purchase extra tickets as needed.
For New or Non-Subscribed Users:
If you don’t yet have a subscription and need urgent support, we offer a one-time “Emergency Support Ticket” option.
This ensures you receive immediate help while still keeping the process fair and transparent.
| Type | Response Time | Price | Notes |
|---|---|---|---|
| Standard Support Ticket | Within 1 business day | $60 | For subscribed users only |
| Emergency Ticket | Within 2–4 hours | $120 | For non-subscribed or urgent issues |
After resolving the issue, you can choose to apply part of your emergency fee as credit toward a monthly support plan if you subscribe within 7 days.
After resolving the emergency, you can credit part of the fee if you subscribe to a monthly plan within 7 days.
Having an active support plan ensures your business operations are never interrupted. Our team proactively monitors issues, applies updates, and provides expert advice to optimize performance. You’ll save time, minimize downtime, and get access to priority assistance whenever you need it.
We offer flexible support options to fit your needs:
Hourly Support: Pay as you go for specific issues or small tasks.
Monthly Retainer: Ideal for businesses needing regular maintenance and quick responses.
Project-Based Plans: Custom packages for large implementations or migrations.
All plans come with transparent pricing and detailed reports of the work completed no hidden fees, just clear value.
Starter
Starter Pack is designed for Odoo users and partners who need dependable technical and functional assistance on a limited scale.
Starter- 5 + 5 hours of dedicated Odoo support
- Assistance with functional issues, configuration, and small technical issues
- No customization tasks
- No transfer of unused hours
Professional
Professional Pack is designed for growing Odoo users and official partners who need consistent, hands-on assistance with faster response times and extended support.
Professional- 10 + 5 hours of support per month
- Functional and technical troubleshooting for multiple Odoo modules
- Monthly report with improvement recommendations
- Functional training or feature explanations
Enterprise
Enterprise Pack is built for Odoo partners, enterprises, and high-demand environments that require fast, prioritized, and proactive support.
Enterprise- 20+5 hours of support per month
- All modules & features
- Advanced troubleshooting and performance optimization
- 24/7 support
Technical Documentation
Documentation FAQ
Here are some common questions about our IT Doc service.
IT documentation is a structured record of your systems, processes, configurations, and workflows. It helps your team understand how everything works — from setup to troubleshooting. Having proper documentation saves time, reduces errors, and ensures business continuity, especially when onboarding new team members or transferring knowledge.
We create a wide range of documentation tailored to your needs, including:
User Guides: Easy-to-follow manuals for your team or clients.
Technical Documentation: API references, system architecture, and configuration details.
Process Documentation: Step-by-step workflows and standard operating procedures (SOPs).
System Manuals: Detailed guides for maintenance and updates.
Our process is simple and transparent:
Consultation: We meet with you to understand your systems, goals, and audience.
Data Collection: Our team reviews your existing materials, code, or processes.
Draft Creation: We create clear, structured documentation tailored to your organization.
Review & Delivery: You review the content, and we finalize it in your preferred format (PDF, online wiki, or internal portal).
Project timelines vary depending on complexity and scope. A small user guide might take 3–5 business days, while full system documentation can take 2–4 weeks.
Pricing is flexible, based on the number of modules or pages required. After an initial consultation, we’ll provide a transparent quotation with no hidden fees.
